This bot was created with use cases we hear about from customers where quick access to information is needed by employees that are not sitting in front of their computers. In this post, I share the basic steps to get a bot up and running, and add it to a Chime chat room. Everything is easily accessible, and interactions happen rapidly. Depending on what you build, these bots can provide users with a single interface through which they can preform any number of tasks, receive notifications, or search data. Once you have created a bot in a Chime account, it can be added by room administrators to any chat room created by members of your account. Adding a bot to Amazon Chime only requires either an HTTPS endpoint or a direct integration with Lambda, and the ability to echo back a challenge. With chat bots in Amazon Chime, you are enabled to build the right bot integration for your needs. You aim to remove barriers that inhibit users’ ability to get work done and allow them to focus on their work.
If you, like many Chime administrators, are a builder, you are eager to utilize AWS to empower your users with more convenience, more efficiency, and more data. However, the usefulness of chat bots extends well beyond these common use cases, with many scenarios being specific to how a particular organization or team works.
Those of us working in the tech industry might be more likely to think of DevOps use cases. When many people think of chat bots, they think of automated chat interfaces on websites that aim to help them understand products and services, or to provide support. With chat bots, users can send and receive information from custom-built bots in Chime chat rooms. Today, we take chat integrations a step further, announcing the availability of bi-directional chat bot support. In 2017, Amazon Chime released incoming web-hooks, allowing users to send automated messages into Chime chat rooms.
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